Contact Us
Jump to: Storm Updates | Hurricane Preparedness | Evacuations & Shelter Resouces
Florida Emergency Contact Information | Mobile Recovery Unit
Important information for our customers
Our claims and customer service representatives have been working hard and are fully prepared to respond to any damage from Isaac.
If Your Home Has Been Damaged:
- Click here to report a claim or call us at (877) 581-4862 and follow these steps:
1. Take Photos 2. Prevent further damage with temporary repairs 3. Keep all receipts. - Visit our Claims Center for more information on our claim process and FAQs.
- Should your home become uninhabitable due to storm damage, please contact us immediately. You may be able to receive an advance payment to assist with additional living expenses while you are out of your home.
Storm Activity and Latest Announcements
Check Hurricane Isaac's location and east coast tropical activity updates. You can track Hurricane Isaac here. Maps and information are updated several times daily.
- View our guide on Hurricane Preparation and download a printable hurricane checklist.
- For iPhone users, our FREE Security First Mobile insurance app with Storm Center features an interactive hurricane checklist, hurricane tracking, evacuation routes, and emergency information.
Evacuation & Shelter Resources
When severe weather strikes, Florida homeowners need valuable, up-to-the-minute reports to make informed decisions and protect their family. There may be hazards you haven't heard about, so it's always a good idea to check local resources about downed powerlines, closed roads, etc. The following Florida resources will help you stay informed about storm activity.
Shelters: During an emergency, not all shelters will open at once. To find out which shelters are available, check your county's emergency website, which you can find at http://floridadisaster.org/shelters/
Evacuation Routes: During an emergency, your local emergency management program(s) should always be consulted first. Find your area's Evacuation Routes & Zone Map.
Road Closures: Florida's 511 Program offers current reports on road closures, evacuation routes and more. Dial 5-1-1 or visit Florida 511 Emergency Info for more details.
Tip: download the Security First Mobile App! Many of these valuable resources can be found within our FREE app, including links for finding active shelters and evacuation routes.
Helpful Links:
- National Weather Service / National Hurricane Center: http://www.nhc.noaa.gov/
- Tropical weather outlook: http://www.nhc.noaa.gov/gtwo_atl.shtml
- Safety Tips for Driving During Hurricane and Storms from the Florida Highway Patrol
- Florida Emergency Information Line (FEIL):1-800-342-3557
- Florida Volunteer and Donations Hotline: 1-800-FLHELP1
- American Red Cross Information Hotline: 1-866-GET-INFO or 1-866-438-4636
- American Red Cross Donations Hotline: 1-866-HELP-NOW or visit www.redcross.org
- Salvation Army Prayer and Spiritual Support Hotline: 1-888-363-2769
- Salvation Army Donation Hotline: 1-800-996-2769
- Elder Services Hotline: 1-800-963-5337
Security First Mobile Recovery Unit
Our mobile recovery unit is currently on stand-by. Please return to this page to check the status. Our 57 foot, air-conditioned unit expands to a fully-functional claim office to assist policyholders. Learn more about the Security First Mobile Recovery Unit.
