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Continued Customer Growth Leads to Expanded Roles of Executives at Security First Insurance Company

January 11, 2012 - Ormond Beach, Fl

 

Florida-based homeowners insurance provider, Security First Insurance Company, now serves more than 145,000 policyholders—up 35% from 2010.  The company hired 19 employees in 2011 and has grown to employing more than 60 insurance professionals working from company headquarters in Ormond Beach, Florida.  As a result of business growth, the company has expanded roles of two executives.  Kathryn Rodier has been promoted to director of call center operations and Kathy Wood has been promoted to controller. 

In December 2010, Security First Insurance moved customer and agency service operations from a third-party business partner to an in-house department. The transition required hiring and training call center and underwriting professionals; implementing a new phone system to allow for responsive call management; and establishing, evaluating and streamlining processes. Kathryn Rodier, a 19-year insurance veteran, was hired in 2009 to manage a small team of service personnel and has been instrumental in the success of the company’s service operations transition and growth. Rodier, in her new position, is responsible for ongoing team training, development and management. She will continue to work closely with the call center team to maintain the company’s high-level service standard.

“I am thrilled with the promotion,” said Rodier. “My favorite part of the job is my staff and being part of a company that is growing, improving and keeping the customer at the center of everything we do.”

To manage company growth and expanded financial responsibilities, Kathy Wood has also been promoted to Controller. Wood, a certified public accountant, has more than 20 years’ experience in the insurance industry. She is responsible for managing the company’s financial reporting, investments, auditing and accounting employees. Wood reports directly to Chief Financial Officer Clive Becker-Jones.

“I am very excited to be working for Security First Insurance and I look forward to the opportunity of continuing to grow our business,” said Wood. “We have an extraordinary team who support each other and contribute to our company’s overall success in very different and talented ways.”

Customer growth continues to create the need for new positions which are posted regularly. Click here to view job postings.

 
 

Media Contact

Marissa Buckley

Marissa Buckley

Vice President of
Marketing

(386) 523 – 2302
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Media Contact

Marissa Buckley

Marissa Buckley

Vice President of
Marketing

(386) 523 – 2302
Email Marissa

Social

 

Apps

Available on the App Store Android App on Google Play