Contact UsSecurity First Insurance Company to Demonstrate Mobile Recovery Unit, Training and Testing in Preparation of Hurricane Season
Ormond Beach, Fla. (May 5, 2010) – As Floridians across the state brace themselves for another hurricane season, Security First Insurance Company is bringing their mobile disaster recovery unit to the home office to test and train emergency response employees. The unit will be available to the media for viewing and exploration from
9 a.m. – 5 p.m. on Friday, May 7 at 140 S. Atlantic Ave. in Ormond Beach.
The mobile recovery unit is an air-conditioned office space equipped with a wireless network of computer stations and servers allowing Security First to have secured satellite Internet access to their claims systems and data centers. The unit, with an independent power supply, puts their claims operations on-site, in a location nearby to customers who have had their homes damaged by a catastrophe.
Security First customers will have the ability to file claims, speak with professional and experienced adjusters and receive additional living expenses should their home become so severely damaged that they need an alternative place to stay. If customers lose power to their home they can still find the location of the mobile recovery unit by downloading Security First Mobile, the company’s free iPhone app, or by accessing their mobile Web site at www.SecurityFirstFlorida.com using any mobile phone with Internet-browsing capabilities.
The State of Florida will notify insurance companies of a date and location where they are required to be present and available to assist policyholders after a catastrophe. It’s up to the insurance company to determine how they will assist their policyholders.
“We want to make it as easy as possible for our customers to locate our unit and to get the exceptional service they deserve,” said Locke Burt, president of Security First Insurance Company. “We are here for them and will provide immediate help. This is one of the most important things we can do as their insurance company.”
Media Fact Sheet
Mobile Recovery Unit
Location: 140 S. Atlantic Ave., Ormond Beach
Purpose: To train emergency response teams and test the unit in preparation of the 2010 hurricane season
Date: May 7
Time: 9:00 a.m. – 5:00 p.m.
Features:
- Wireless point-to-point connection - to manage voice and data communications with a direct connection to Security First data centers.
- Satellite point-to-point connection – for the restoration of voice and data communications should wireless towers become unavailable or damaged due to catastrophes. This feature ensures that Security First’s communications will be restored in as few as 24 hours.
- On-site support – Security First’s support staff has been rigorously tested and trained to provide support for the duration of recovery.
- Hardware – When deployed after a storm, the unit will be installed with a network of computer stations and servers with full access to Security First’s claims systems and data to efficiently and effectively serve customers.
- Response Time – The unit can be deployed and available to policyholders in affected areas within 24-48 hours.
- On-board Generator
- On-board climate control – includes three individual HVAC units.
Floorplan:
The unit will provide customers with an open lobby, administration area, teller-style computer stations, conference room, and private offices. The mobile recovery unit is provided to Security First Insurance Company by Rentsys Recovery Services. www.RentsysRecovery.com
Interview Information:
To schedule an interview with Locke Burt please contact Marissa Buckley at (386) 679-0485 MBuckley@SecurityFirstFlorida.com. Our Claims Department personnel and a professional adjuster will also be available to answer questions.
