Contact Us
Report a Claim
We know that it is important for you to reach us whenever you need us. We have trained professional operators available to assist you throughout the claim process 24 hours a day, 365 days a year.
Choose how you would like to file your claim:
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Phone
Online
Mobile App
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File By Telephone
Call our toll-free number: (877) 581-4862.
If you need to report suspected identity theft, call PrivacyMaxx at (800) 676-5696.
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File Online
Log into our customer portal, My Security First. Click on Claims Center (top menu) to report your claim online and submit photos of the damage: click here.
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File On Your Mobile Device
Connect using our free mobile app, Security First Mobile, to file claim and upload photos. Available for iPhone & Android devices.
Water Extraction Services
Security First Insurance has partnered with companies in multiple locations throughout Florida that will remove the water and dry-out your home. These companies will respond to your needs within two hours of being notified. We have contracted with certain Puroclean & Rytech companies. When you report your claim to us, our customer service representative will get you in touch with them right away.
You can also contact one of these companies directly:
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Identity Theft Claims
If you need to report suspected identity theft, call PrivacyMaxx at (800) 676-5696.
It is very important that you investigate any suspected identity fraud immediately--even if you aren't certain.
Flood Claims
If your flood policy was purchased through our partnership with Wright Flood, you can report your flood claim by calling them at 1-800-725-9472.
To reach Wright Flood claims processing to open a claim:
Toll Free Phone: 1.800.725.9472
Fax: 1.877.270.4329
Address: P.O. Box 33064, St Pete, FL 33733
Check status of a Claim:
Please contact your insurance adjuster at the phone number given when the claim was opened.
To reach Wright Flood claims processing:
Toll Free Phone: 1.800.725.9472
Fax: 1.877.270.4329
Address: P.O. Box 33064, St Pete, FL 33733
Note: Your flood insurance policy is a separate policy from your homeowners insurance policy. If you experience other types of water damage, contact Security First's claim department at 877-581-4862.
What to Expect After Filing a Claim
Gaining an understanding of the claim process plays a key role in your peace of mind and satisfaction.
It's important for you to know what to expect and the activity that takes place to replace or repair damaged, lost, or stolen items. We've taken the claims process and created a step-by-step diagram to help you become familiar with what you can expect if you have a loss.
